How can we help you?

 

We're here to help you get the answers you need.

Click on the image or title below to be directed to the correct department.

Information to help you decide if HoodQ will meet your needs.

Everything you need to know to about setting up your HoodQ profile and creating address reports.

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Special offers and pricing for teams, brokerages and full multi-office enterprise solutions.

Answers about pricing and the plans we offer.

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What Is HoodQ and how does it work?

Can I upgrade my plan at any time?


Yes, you can upgrade your monthly plan to a one-year plan any time. Simply:

  1. Sign into your HoodQ account and click "My Account" in the left menu.
  2. Click "Manage Account" and then in the dropdown menu beside "Plan", choose your desired plan.
  3. Re-enter your credit card information and click "Update Your Account".




How much does HoodQ cost?


We have 2 different pricing plans to choose from -- monthly at $24.95/month which is paid month by month and you can cancel anytime, and a one-year plan at $19.99/month which is billed annually.
To see the pricing plans, please click here. For teams, brokerages, and enterprise solutions, please click here.




Will I receive a receipt for tax purposes?


Yes, you will. When your credit card is charged for the plan you've selected, you will automatically be emailed a receipt.




Do you offer a pay-per-report fee structure?


At this time, we do not offer a pay-per-report option. However, if you are an Ontario-based real estate agent, you can purchase reports individually through our strategic partnership with GeoWarehouse.





 

Getting started

How do I create a report?


To create a report, simply type in the address. Here's how: 1. Sign into your HoodQ account. 2. Start typing the address for the report. When the address appears below the search bar, click it. In some cases, you may need to type the whole address with city and province before it appears. 3. Your HoodQ Address Report™ will appear in seconds. You can toggle between all of the reports by using the menu.




How do I add or change my contact information and photo on my reports?


Your HoodQ subscription includes reports that are automatically generated with your photo and contact information on them. To set up your account to do this:

  1. Sign into your HoodQ account and click "MY ACCOUNT" in the left side menu.
  2. Click "EDIT PROFILE".
  3. Click on the "CHOOSE FILE" button beside "Your Photo" and then select your photo. Valid formats for the photos are png, jpg, jpeg with a maximum file size of 5MB. You will see your photo appear in Print Preview.
  4. You can also add/change your phone number and the URL to your website as part of your contact information. Note: to change your display name or email associated with your HoodQ account, please contact our Customer Service team at support@hoodq.com
  5. Click "UPDATE ACCOUNT".




How do I save a report?


For the best HoodQ user experience, we recommend using Google Chrome as your browser. Once you've created a report, to save it, simply click SAVE & PRINT in the left side menu. What happens next, depends on the browser you're using. Below are instructions for the most common web browsers - Google Chrome, Firefox, Safari, and Explorer.
FOR GOOGLE CHROME: Click "Save". If you do not see the option to SAVE:

  1. Click "Change Destination".
  2. Then click " Save As PDF".
FOR FIREFOX Click "Save". If you do not see the option to SAVE:
  1. Click the down arrow beside the word "PDF"
  2. Then click " Save As PDF".
FOR SAFARI Click "Save". If you do not see the option to SAVE:
  1. Click the down arrow beside the word "PDF"
  2. Then click " Save As PDF".
FOR EXPLORER: Click "Save". If you do not see the option to SAVE:
  1. Look in the list of printers and select "Microsoft Print to PDF"
  2. Then click "Print". This will open the Save window where you can choose where to save your PDF and name it whatever you'd like.
  3. Then click "Save"




How do I share a report by email, Facebook, or Twitter?


Because HoodQ reports are web-based, they can easily be shared with clients and colleagues -- and your photo and contact information on the top right corner of your reports will stay intact no matter how many times the link to your reports is shared. To Share a Report By Email:

  1. After you've created a report, to share it by email, click "Share" in the left side menu, or click the envelope icon beside the word "Share". A link to your report will appear.
  2. Copy the link and paste it into an email.
To Share a Report On Facebook:
  1. After you've created a report, to share it on Facebook, click the Facebook icon located in the left side menu beside the word "Share".
  2. If you are not logged into Facebook, log in now.
  3. Click on where you would like to share the report -- Timeline, Someone Else's Timeline, A Page You Manage, A Private Message.
  4. Write an introductory message to the link, encouraging people to click the link that will take them to your report.
  5. Share it.
To Share a Report On Twitter:
  1. After you've created a report, to share it on Twitter, click the Twitter icon located in the left side menu beside the word "Share".
  2. If you are not logged into Twitter, log in now.
  3. A pre-written message will appear that you can modify. A link to the report will automatically be included in the message.
  4. Change the message any way that you would like, and click "Tweet".




Which browser will work best with HoodQ?


For the best HoodQ user experience, we recommend Google Chrome as your browser. To download Google Chrome for free, click here.




How do I print a report?


For the best HoodQ user experience, we recommend using Google Chrome as your browser.

Once you've created a report, to print it, simply click SAVE & PRINT in the left side menu. What happens next, depends on the browser you're using. Below are instructions for the most common web browsers - Google Chrome, Firefox, Safari, and Explorer.
FOR GOOGLE CHROME: Click "Print". If you do not see the option to PRINT:

  1. Click "Change Destination".
  2. Then select the printer that you want to use.
  3. Click "Print".
FOR FIREFOX: After you click "Save and Print" in the left menu:
  1. Look in the list of printers and choose your printer.
  2. Click "Print".
FOR SAFARI: After you click "Save and Print" in the left menu:
  1. Look in the list of printers and choose your printer.
  2. Click "Print".
FOR INTERNET EXPLORER: After you click "Save and Print" in the left menu:
  1. Look in the list of printers and choose your printer.
  2. Click "Print".





 

Pricing and plans

Can I upgrade my plan at any time?


Yes, you can upgrade your monthly plan to a one-year plan any time. Simply:

  1. Sign into your HoodQ account and click "My Account" in the left menu.
  2. Click "Manage Account" and then in the dropdown menu beside "Plan", choose your desired plan.
  3. Re-enter your credit card information and click "Update Your Account".




How much does HoodQ cost?


We have 2 different pricing plans to choose from -- monthly at $24.95/month which is paid month by month and you can cancel anytime, and a one-year plan at $19.99/month which is billed annually.
To see the pricing plans, please click here. For teams, brokerages, and enterprise solutions, please click here.




Will I receive a receipt for tax purposes?


Yes, you will. When your credit card is charged for the plan you've selected, you will automatically be emailed a receipt.




Do you offer a pay-per-report fee structure?


At this time, we do not offer a pay-per-report option. However, if you are an Ontario-based real estate agent, you can purchase reports individually through our strategic partnership with GeoWarehouse.





Still have questions?

How can I get in touch with a customer service representative?


If you still have questions about HoodQ, please click here to get in touch with us.




Do you offer phone support?


We do not offer phone support -- here's why:

We use email support rather than phone support so that we can offer more effective assistance in the following ways:

  • We can instantly view your HoodQ account and other information so we can troubleshoot effectively.
  • We can track the questions being asked by people with and without HoodQ accounts so that we can improve our "right now answers" in our FAQ section for our customers.
  • We can easily keep all our detailed records in one place, our customer database. This ensures a communication trail that we can refer back to so you won't have to repeat your questions. If ever necessary, we can also escalate your issue while keeping a clear record of what we've already tried.
  • We may need to ask you to send us screenshots to help us see what you’re seeing. We may also send you screenshots and videos to show you how to resolve an issue.